Business Process Outsourcing
Our Business Process Outsourcing Solutions
Our South Africa based call center operations are secure and are POPIA compliant and in the process of becoming ISO 9001:2015 compliant. We provide specialised back-office solutions to cater for several offerings including but not limited to:
• Data entry
• Voice or non-voice services
• Order fulfillment
• Back-office admin and support
• Claims and refund processing
• Account management services
• Customer services
Have a bespoke requirement? Talk to us and we will customise a solution that address’s your business needs. Our Developers and Integration specialists will work to ensure our co-developed solution is implemented effectively and efficiently.
For more information on this solution, visit www.solvditBPO.com
Why Consider Outsourcing
• Allows you to focus on your core operations: leave the non-core/Admin functions to your trusted outsourcing partner.
• Provides you with access to a wide pool of resources that can be scaled up or down as required.
• Access to staff members, proficient in English, who are computer skilled and dedicated to your cause.
• Save time and money.
Have a bespoke requirement? Talk to us and we will customise a solution that address’s your business needs. Our Developers and Integration specialists will work to ensure our co-developed solution is implemented effectively and efficiently. For more information on this solution, visit www.solvditBPO.com
Our Call Centres
Our call center services can cater for Inbound or Outbound calls, as well as multichannel communication. Here is a brief into the respective services.
Inbound call centers
An inbound call center receives calls coming into the company. Most often this is a service provided to existing customers of your product or service or new customers looking to make a purchase, however, it can include providing service to staff from your company. Services provided at inbound call centers may include:
Processing an Order/Instruction
After receiving a call from a prospective client, a call center representative may carry out several tasks with the caller, including explaining their purchase options, recording order information and collecting payment information.
Offer Help Desk Support:
When customers experience problems, a call center representative in support may offer solutions when a customer knows what is wrong, help identify potential sources for the issue if they don’t, and call in a service request if needed.
Answering / Transferring Calls
A call center can act as an answering service, with representatives working as an answering service that may receive calls from customers, ask about the reason for their call, and then transfer the caller.
Outbound call centers
An outbound call center specializes in contacting customers on your behalf and can be a way to expand the reach of your company at a minimal cost. Common responsibilities for representatives at outbound calling centers include:
Sales & Marketing
Telesales professionals commonly work with a list of provided leads, often gathered through market research to identify demographics most likely to be interested in a company’s products, and make direct contact to pitch the company’s goods.
Debt Collection
Collection of outstanding fees/debts due to a client.
Appointment Confirmation
Contact customers to update information, confirm appointments (medical, interview etc).
Opinion Surveys
Contact selected or random participants, as defined by the client and conduct opinion or research surveys.
Want to know how we can support you?
Contact Us today to find out more about how we would manage your project